CSGOSMS

Refund and order policy

We review requests based on payment confirmation, order status and whether a digital item has been delivered.

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Refund and order policy
  • CSGOSMS
  • Steam
  • Secure wallet checkout
01
CSGOSMS

Refund and order policy

01

Before delivery

If an order cannot be completed, contact support with the order number. We will review its payment and delivery status.

02

After delivery

A completed Steam transfer is a delivered digital item. Always verify the Trade Offer before accepting it.

03

Payment issues

If wallet credit or an order is not confirmed correctly, keep the provider reference and contact support. Eligibility for a correction or refund depends on the verified transaction status.

04

Contact

Send your order number and payment reference to helpdesk@csgosms.com. Do not send passwords or Steam Guard codes.