Smart Experiences, below referred to as "we", respects your privacy rights and recognizes the importance of protecting the personal information - as outlined below - that you provide us with. This privacy policy describes how and why we collect, store, and use the personal information you provide us with and the actions you can take to access, correct, or delete this information. By using this website, you consent to the information management practices described herein. We reserve the right to modify this privacy policy at any time in accordance with our terms and advise you to review it on a regular basis.

Your account and orders
When you create an account or place an order at csgosms, certain basic information will be collected from you and stored in our database. You can only create an account by logging in via Steam. When logging in via Steam, we collect and store your Steam ID, Steam username, avatar URL, and trade URL. This information is used to facilitate your login and improve your experience on our website. Sensitive account credentials, such as your Steam password, are not collected or stored by us.

Additionally, if you choose to stay logged on to your registered account, a session will be stored to maintain your login status. Should you wish to terminate your account with us, you must contact our live chat or send an email to helpdesk@csgosms.com instructing us to do so. Your account, including all personal information, will be deleted within **24 hours**.

Social sharing and feedback
You can share our content on various social networks and websites and leave your feedback. We advise you to review the privacy policy of any such network or website to ensure that it is to your liking.

Live Chat
Everything that is written in the Live Chat will be stored on our server together with your IP location. Any information you provide us with in the pre-chat survey will also be stored. Only we have access to this information, and we screen it regularly to ensure that our customer service is satisfactory and that deliveries have been carried out in case of a dispute with a customer. All communication to and from our live chat server is encrypted with 2048-bit SHA256, and we employ the highest safeguards to prevent unauthorized access to the server.

SMS payment
To use the SMS system, you confirm that you are 16 years or older or have the permission of a parent or guardian. In order to provide the appropriate payment system, we collect your IP address.

Delivery information
In case an order necessitates delivery to your in-game account, we will collect your in-game account name during checkout, or alternatively via live chat or email. In case an order necessitates direct access to your in-game account, we will collect your in-game account name, password, and pin codes (if applicable) during checkout, or alternatively via live chat or email.

Order status
We will use your email address to send you updates on your order status, receipt of purchase, and confirmation of delivery. Your order status is also accessible on this website via the order history section of your registered account. If you have placed an order as a guest, you can track that order using our guest tracking. Your order reference must be used to access the guest tracking.

Links to other websites
There are several places throughout our website where we link to third-party websites that do not operate under this privacy policy. We recommend that you review the privacy policy of all third-party websites.

Additionally, when you visit our website, a cookie will be stored on your computer that allows us to target you with our ads when you visit any website that shows Google advertisements. This cookie has an expiration time of 30-90 days. You can opt out of our advertisement on Google and its search partners by changing your personal Google ads settings.

Storage and security
We protect the privacy and integrity of the information we collect by employing appropriate administrative protocols, technical safeguards, and physical security controls. The information we collect is stored on computers located in a controlled, secure facility protected from physical and electronic unauthorized access, use, or disclosure. We transmit the information used by our external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as Secure Sockets Layer (SSL) software, which encrypts the information you input.

Although we follow the procedures outlined above, no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, while we employ commercially available means to protect your information, we cannot guarantee its absolute security.

Removing your information
If you wish to delete your account registered with us and/or any order information, you must first prove ownership of the email address registered with your account or associated with the orders in question. After that, we will process your request, and your account, including all personal information, will be deleted within **24 hours**.

Compliance with legal authorities
To enforce our or a customer's legal rights, in compliance with local, state, federal, and international law, we may disclose information to law enforcement agencies.

Contact information
You may contact us at helpdesk@csgosms.com.